Leading Workplace Change™

In my last post I wrote about a public figure openly acknowledging a flaw in their thinking and how that capability is a powerful tool for leaders to model and reward in a time of change.  It allows for people to move forward quickly past paralysis and blaming to new ways of acting.  In thinking more, I realized there is an “underbelly” side to how some organizations respond to people taking responsibility for their mistakes that needs to be shared as well.

One “underbelly” response usually occurs in organizations where the focus on achieving results or winning is taken to an extreme.  In these workplaces, missteps are not easily accepted or forgotten and people look for opportunities to take advantage of someone else’s slip-up for their own benefit.  The focus is usually on winning for oneself and not for the good of the company.  This quote exemplifies the impact on employee productivity and morale.

Those that slip-up want to pass responsibility on to others and not be part of the solution.  No one wants to take the blame.  People are afraid that someone else will take advantage of the mistake for their own benefit.  The system for rewards and recognition encourages individual “point scoring” over others rather than teamwork.

There is clearly a feel of internal competition in this workplace.  It would take courage or connections with the “right people” for someone to be willinging to try something new. 

Consequently, the learning for leaders is first to be aware and assess the workplace culture you breathe everyday.  Are there any “underbelly” practices that may act as barriers to openly acknowledging and learning from mistakes?  How would you personally intercede to re-direct these undermining practices?  Follow the advice of Peter Drucker as outlined in one of my previous posts and look for pockets in the workplace where folks are regularly more open.  Ask them how they make it safe for people to try new ways of working and hold themselves accountable for achieving results?

Finally, a primary role of leaders who want to mindfully re-direct their workplace culture, is to have a personal story crafted as to why they see a shift in behaviors is needed.  Be prepared to be called dull and boring as your job will be to repeat differing versions of the story many times over the weeks, months ahead as people muscle their way through new ways of working.

Tags: Leaders Leading, Workplace Stories by Terri – older, but wiser white lady
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I cannot help myself from writing more about the hustler  instinct in the American persona and how it manifests itself in the corporate cultures of some companies.   One of the clear themes in historian, Walter A. McDougall’s book, Freedom Just Around the Corner - A New American History, 1585-1828 is that “we are a country and a people with a ‘penchant for hustling’ - in both the positive and negative senses.”  He talks about “how hustlers are folks who are known for getting things done, but also cut corners and cheat and above all are always in a hurry… fleeing into the future.” 

You can sense that hustler persona emerge in companies today, especially those with a “win-at-all-costs” culture.  When asked what it takes to be successful in these companies,  the following  behaviors are many times noted by employees:

• must create opportunities & exploit them
• must be aggressive, compete & take calculated risks
• do whatever it takes to get the deal done

In the more successful of these companies, there are two important values that are in place in order to harness the hustler instincts and these are:

• Achieve Results for the Good of the Customer/Public Mission
  • not for industry dominance or for personal gain
• Working Together to Serve the Customer/Public Mission

It is clear from these two required values that having a focus linking the hustler instinct to something beyond personal gain or power is important.  This is not an easy job and usually very much of a juggling act on the part of leadership. Their work is to set and maintain the customer/public service mission front and center at all times without sacrificing the willingness of individuals to take personal risks and create opportunities for the future.

Tags: Corporate Culture Observer, Good Books and Articles, Leaders Leading by Terri – older, but wiser white lady
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I recently saw the documentary movie – “Bigger, Stronger, Faster*, and was enamored how this movie so unexpectedly summarizes a powerful aspect of American popular and corporate culture.  The movie filters out the American “win-at-all-costs” characteristic as one of the underlying drivers for rampant steroid use in sports today.  We see this characteristic as a strategic cultural driver in many American companies as well and it can be hard to manage.

Then I read Bob Longino’s interview with the film’s director, Chris Bell in The Atlanta Journal-Constitution (6/13/08).  I realized director Bell’s perspective that you need rules and they need to be reinforced in sports as similar to how the “win-at-all-costs” culture driver needs to be harnessed in companies.  In new fields or markets when the game has not been clearly defined, there are great opportunities and usually a lack of rules – think of the de-regulation of the energy business in the late 1990’s and early 2000’s.  Some individuals and companies were solely out for personal gain – they saw the energy trading business as a “gravy train and they did not want to do anything to upset the train for themselves.”

Harnessing the hustler instincts of the American persona is what good leaders should be about – providing ground rules, incentives and adherence to an over-riding mission and values.  The culture of a company does not develop in a vacuum and director Bell’s sub-title to his movie – “*The Side Effects of Being American” reminds us that we are all part of the great American dream and having rules to play by can help us all.

Tags: Corporate Culture Observer by Terri – older, but wiser white lady
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